Return Policy

Once you have received your item/s if you require returns or exchange please contact us at admin@littlebopeep.com.au.
We offer store credits for any change of mind or sizing issues.
1. We recommend sending your parcel back via traceable post and keeping a copy of your tracking number, as any missing parcels are the responsibility of the customer. 
2. We don't provide a refund for your return postage cost, unless the error is Little Bo Peep's fault (eg wrong item or size sent to you by mistake) or your style has a manufacturing fault.
RETURN AND EXCHANGE POLICY: 

In compliance with Australian Consumer Law, Little Bo Peep is not required to provide a refund or exchange if you make a wrong selection, if you need a different size or change your mind. We offer exchange, store credit  ( refunds only on faulty items only or incorrect item sent by Little Bo Peep)  within 14 days of the delivery date.

Items returned to Little Bo Peep MUST be clean, still have attached tag, and unworn. 

NON-RETURNABLE ITEMS:

  • Gift cards
  • Worn and/or washed clothing or accessory of any type, including shoes, socks, tights, beanies and headbands etc.

For faulty items we will send a replacement of the item at our expense if requested or offer a refund. 

 

REFUNDS (IF APPLICABLE)

As per Consumer Affairs and under the Fair Trade Authority, we can only offer an exchange or credit for any change of mind orders. Refunds are only applicable to faulty items. We do not refund for any change of mind purchases, sizing faults, or requests to cancel your order. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.

*Please note that shipping costs are non refundable

Please contact our customer service team via email admin@littlebopeep.com.au if you wish to return an item or have any questions and we will resolve the issue within 24-48 hours and provide you with the next steps of return.

EXCHANGES (IF APPLICABLE)

We offer exchange or store credit for any other reason - change of mind, sizing issue, etc. We only refund items if they arrive defective or damaged If you need a return, send us an email at admin@littlebopeep.com.au 

Thankyou for supporting us

Brooklyn 

Little Bo Peep 

 

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